FAQs

Both are welcome. Walk-in patients at Ooi Dental are usually seen immediately or within 30 minutes. Booking ahead on WhatsApp guarantees your time: 017-228 7088 for Kota Laksamana, 018-261 7088 for Taman Lagenda.

Both Ooi Dental clinics in Melaka run the same standards, so choose whichever is closer. Kota Laksamana is in Malacca City, and Taman Lagenda is in Peringgit, opposite Aeon Bandaraya Melaka.

About 30 minutes. A first visit to Ooi Dental is an examination and a conversation: we look, take X-rays only if they are needed, explain what we see, and give you the treatment plan and the cost in writing before any treatment starts. If time allows, scaling can be done at the same visit. Nothing is done without your consent.

Each Ooi Dental clinic keeps its own patient record. If you have been treated at our other branch, tell us when you book and we will make sure the dentist seeing you has what they need.

Yes. The Ooi Dental team speaks English, Bahasa Melayu, Mandarin, Hokkien and Cantonese. Tell us your preference when you message and we will match you with the right person.

Your IC. If another clinic or doctor referred you, bring the referral letter to your Ooi Dental appointment as well.

Street parking in front of the Ooi Dental Kota Laksamana clinic is free on Mondays and Tuesdays. On other days it is MBMB paid street parking.

Ooi Dental accepts cash, debit and credit cards, e-wallets such as Touch 'n Go, GrabPay and DuitNow QR, and ShopeePayLater.

Yes. Ooi Dental attends to emergencies such as toothache or a broken tooth immediately during opening hours. WhatsApp 017-228 7088 for Kota Laksamana or 018-261 7088 for Taman Lagenda, say it is an emergency, and come in.

Yes, from six months old. Family dentistry is one of Ooi Dental's four lines of care, and that includes a child's first dental visit, check-ups and preventive care.

Usually, yes. Ooi Dental has its own digital dental laboratory at the Kota Laksamana clinic, and work for Taman Lagenda patients is carried between the two clinics. Come in the morning and in most cases the denture, repair or retainer is ready the same afternoon.

For most people a check-up and cleaning every six months is enough to catch problems while they are small. If you have gum disease, braces or a history of decay, Ooi Dental may suggest coming more often.

It depends on your bone, your gum health and whether other work is needed first. Ooi Dental will map out the stages and the expected timeline for your specific case at the assessment.

That depends on how much movement your teeth need and how your bite closes. Ooi Dental assesses first, then explains the trade-offs of each option honestly, including the ones that count against the more expensive choice.

Professional whitening carried out after a dental examination is generally well tolerated. Ooi Dental checks for decay, cracks and gum problems first, because whitening over an untreated problem is what causes trouble.

Yes. Ooi Dental explains what is needed, what it involves and what it costs before treatment begins. You decide from there.